AI Chatbots for Mental Health or Behavioral Concerns?

 

The field of mental health is buzzing right now on the usefulness and pitfalls of using AI to deal with feelings and problematic behaviors. The APA has recently come out with guidance on the matter.

Staff at Behavioral Health Clinic (BHC) have broken down the advice but first, some might wonder why people would use chatbots or AI tools for help when it comes to how they are feeling.

Many people use chatbots because:

  1. They are easily accessible and usually free.
  2. Many people report that they enjoy not having to “deal with” the stigma of mental health-preferring to get help without acknowledging to others (or even their insurance company) that they are struggling and need help.

Of course, wanting guidance or suggestions is normal but, according to the APA, concerns involve the fact that that:

1. Most chatbots or AI tools are not validated by research.

2. AI tools can provide harmful information

By minimizing signs of a true crisis, some individuals may not get the professional, individual targeted guidance they need. Additionally, some individuals report that AI tools can reinforce or help “justify” negative or unhealthy thinking or behaviors.

3. Individuals report that unhealthy emotional bonds can form with an AI tool.

Many AI tools offer to continue helping by asking prompting questions. This can feel validating and for some, their experience with AI tools may be the only place they feel a sense of connectedness with their concerns. This connection may actually lead individuals to not get the treatment they need.

The APA has stated that the following groups can be at particular risk: children and adolescents, individuals with significant mental health concerns and those experiencing loneliness.

It’s crucial to remember that chatbots offer support that can be a part of wellness, but not all of it. Chatbots fail to offer a comprehensive view of wellness unique to you that therapy can.

Resources and support AI can offer:

  • Journaling prompts
  • Breathing exercises
  • Stress management techniques
  • Check in’s with the mind and body
  • Thought processing

When utilizing these tools, know these tips

  • Chatbots are not mental health professionals, view AI as a useful app
  • In a crisis situation, do not rely on AI, seek a mental health professional for support
  • Have caution regarding your privacy and how your data is viewed
  • If being utilized by a minor, guardian supervision is critical
  • If the use of AI becomes uncomfortable, stop and seek help

To Sum Up

While AI Chatbots provide a cost effective, easy and time flexible support, chatbots do not replace authentic human interaction and support tailored to you. AI can be viewed as a digital Band-Aid, not treatment.

If you or someone you love is struggling, the safest and most effective support still comes from licensed professionalswho understand the human experience in a way AI never can. For individuals or their loved ones facing emotional struggles, the most effective and secure help is provided by licensed professionals. These experts possess an understanding of the human experience that artificial intelligence simply cannot replicate.

Location: Wisconsin, USA

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